Your Case Workers Get Backup on Every Visit,Not Just the Risky Ones.

Anyone working out of sight or earshot of a colleague who could help them. In social and human services that is most of the workforce for most of the day: the case worker in a client's living room, the outreach worker on an evening route, the support worker alone on an overnight at a group home, the housing worker doing a unit check, the intake worker who stayed late with one person still in the lobby. The test is not whether the client is considered high risk. It is whether anyone would notice if the visit went wrong.

Across our social and human services customers the common ones are child and family services, home visiting and family support, housing and homelessness outreach, shelter and transitional housing staff, group home and residential support workers, mental health and addictions case workers, crisis and mobile response teams, probation and community corrections, victim services, and front desk and intake staff. Most organizations start with the one or two programs where the exposure is obvious and add the rest once the protocols are proven.

In almost every case, yes. Occupational health and safety law places a general duty on employers to take reasonable care for the safety of their workers, and most Canadian provinces add specific working alone provisions on top of it. Those typically require a hazard assessment, an effective means of communication, and contact at set intervals. Many jurisdictions also have workplace violence prevention requirements that apply directly to client-facing work. The exact wording and the interval are set by your own jurisdiction, so check your provincial or state regulation for the detail. What they have in common is that a phone in a pocket is not treated as a system.

A buddy text only works if somebody is watching for it and notices when it does not arrive. On a busy caseload that is exactly what gets missed, and the gap is usually discovered hours later. SolusGuard runs as an app on the phone your agency already issues and closes that gap: a scheduled check-in raises an alert on its own when it is missed, a duress button can be pressed without a word, falls are detected automatically, and live location is sent with the alert so help goes to the person rather than to the last address on the calendar.

That is your decision, and it can differ by program. An alert can go to your own supervisors and on-call managers through the shared alert feed, to SolusGuard's 24/7 professional monitoring agents, to your internal team in Command Center, or to any combination of the three. Most agencies run their own people through business hours, when a supervisor who knows the client is the better first call, and hand the evenings, overnights and weekends to our agents, because that is the window where nobody is at a desk to notice.

Yes, and in practice every agency needs that. A child protection worker on a removal and a support worker on an overnight at a group home do not want the same people called in the same order. Each group gets its own check-in intervals, its own emergency network, and its own escalation path, all under one account with one set of billing and one admin view. Emergency networks are configured per user with unlimited contacts at no extra cost.

No, and this is usually the first question a union or a staff committee asks. Location is shared only when it is needed: while a check-in session is running, and during any alert. Outside those moments nothing is collected and there is no location for a supervisor to look at. It is a safety tool, not a caseload management tool, and rollouts go far better where staff are told up front what is shared, when, and who can see it.

This is the gap that catches rural caseloads, remote and northern communities, and long client drives. A cell-based system goes dark the moment the signal does, and the last known location goes with it. The Satellite Extender pairs with the app and carries the alert and the location out over satellite instead, so a case worker at a rural address or on a back road is covered the same way as one downtown. The device can be signed out by whoever has the rural route that day rather than issued to every person.