Whether alerts are handled by your managers, our 24/7 monitoring team, or your internal response team, everyone works from the same alert feed.
Managers can receive and respond to alerts directly from their phone, or follow the response in real time.
Our monitoring agents respond within seconds and follow your escalation protocols, so every alert gets a response.
Give your internal security or response team the tools to manage alerts directly.
Mobile Monitoring
When an alert is triggered, your team sees the employee's location, relevant context and response activity in one shared feed. They can coordinate the response from wherever they are, following your established protocols.
Each employee can have their own emergency contacts, so alerts reach the people best positioned to respond. Add as many contacts as needed at no extra cost.
Responders can immediately see whether it's a panic alert, in-app SOS, detected fall or missed check-in, so they have context before they respond.
Location is shared automatically when an alert is triggered and updates as the employee moves, so responders know where to send help.
Information entered at the start of a check-in appears with the alert, giving responders important context about the employee's work, location or situation.
Add 24/7 professional monitoring and your team can see the monitoring agent's actions and updates in real time, right alongside their own.
Everyone in the employee's emergency network can see updates, share information and coordinate the response together in real time.
Every location, message and action is timestamped and logged in the Compliance Dashboard for a complete record of the response.
24/7 Professional Monitoring
Our monitoring agents are available around the clock to respond to alerts and follow your established protocols.
Live agents. Real response. Around the clock.
What Professional Monitoring Adds
An agent claims the alert and immediately begins your established response protocol, staying with it until it's resolved.
Every action taken by the agent is visible in the shared feed, so your team can follow the response in real time.
The agent coordinates with your team and emergency contacts at the same time, eliminating the delays of a traditional call tree.
When additional help is needed, the agent can provide responders with the location and relevant details already captured in the alert.
Night shifts and weekend emergency calls need someone available to answer them. The hours a worker is most alone are usually the hours your office is empty. We make sure those odd hour calls are never missed.
Your managers are between sites, on another call, or off shift, and an alert nobody sees is the same as no alert at all. Unless you have a dedicated team watching for alerts constantly, calls for help can get missed.
Knowing when to escalate and what to tell 911 is a trained judgment call, and the liability that rides on it is real. Our agents carry that piece, so your team can back up a response instead of owning it alone.
Under pressure, people improvise. Steps get skipped, the call goes out late, and no two alerts end up handled quite the same way. Our agents run your procedure in the same order every time, and log each step as they go.
Command Center
Already have a security, dispatch or response team? Command Center gives them the same software used by our professional monitoring team to receive, manage and respond to alerts.
If your security, dispatch or response team already monitors incidents, Command Center gives them the tools to manage lone worker alerts in-house.
For organizations with employees across multiple teams, shifts or locations, Command Center provides one place to see, assign and manage every alert.
Instead of calling or texting employees for every check-in, your team only steps in when an alert requires attention. Routine check-ins happen automatically, while Command Center keeps your team in control when they're needed.
Our guide will walk you through how to evaluate different types of technology to improve lone and at risk worker safety.
