We have released a major update to our mobile application that includes a new messaging feature and design changes to the home screen.
Overview
We’re excited to announce the launch of SolusGuard Messaging, a major update to our mobile safety application that significantly expands how teams can stay connected—especially in remote and high-risk environments. This new feature empowers users to communicate directly through the SolusGuard app using in-app messaging, improving flexibility, clarity, and safety across your organization.
With this update, users can now message one-on-one or in groups with any other SolusGuard user in their organization, outside of the alert-focused My Alert Feed (formerly called My Activity). This creates a clear separation between general communication and critical alert activity—streamlining response efforts when it matters most.
For our satellite users, the SolusGuard mobile safety app can now be used as a more robust direct and group messaging tool – improving communication capabilities in locations without cellular service.
Feature Version Release Dates
Version 1: April 14th, 2025
Version 2: May 20th, 2025
New Messaging Feature & Design Changes
Key Functionality:
- Direct messaging: Start a private conversation with any SolusGuard user in your organization.
- Group messaging: Create group chats to coordinate with multiple users at once.
- Multi-network Compatibility: Messages are reliably delivered whether you're connected via cellular, WiFi, or satellite—giving field staff the ability to communicate with multiple people simultaneously across different networks.
Benefits:
We designed this feature with field teams in mind—especially those working off-grid. With SolusGuard Messaging, teams can now:
- Coordinate more effectively in areas without cellular service.
- Communicate quickly and easily with off-grid staff.
- Separate emergency alerts from operational updates.
- Improve team coordination in remote and high-risk locations.
Version 2 Improvements:
The newest version contained three key improvements to enhance messaging usability for those on satellite:
- Ability to search the user directory and start new 1 to 1 or group chats while connected via satellite.
- Ability to invite new users to an existing chat group while connected via satellite.
- Ability to leave a chat while connected via satellite.
Updated App Design
To support this new functionality, we’ve made a few updates to the SolusGuard home screen:
- Alert Teams: Formerly "Teams"—now reflects communication focused on real-time alert response.
- My Alert Feed: Previously "My Activity"—focusing on alerts and critical emergency communication.
- SOS Tab (for wearable panic button only users): A new, dedicated space for SOS functionality.
- Device Tab Removed (for wearable panic button users): Device features are now available in the blue footer or through the menu.
Get Started
Watch this short video for a brief overview of how users can use SolusGuard messaging.
Using SolusGuard messaging is easy:
- Tap the messaging icon in the top right corner to access the SolusGuard Messaging Centre.
- Tap [+ New Conversation]
- Select one, or multiple people from your organization who you would like to message.
- Send your message.
Design Changes:
The teams tab is now called Alert Teams. The My Activity Feed is now called My Alert Feed.
Wearable panic button users will no longer see a device tab. All information and functionality found under the device tab can now be found in the blue device footer at the bottom of the home screen. Additional device information and functionality can be accessed through the app menu in the top right corner.
Wearable panic button only users will now see a dedicated SOS tab. This is where they can access the in-app SOS button and blue device footer at the bottom of the screen to manage the wearable panic button.
Why we Built This
Many of our customers asked for more robust and flexible communication tools to enhance safety in the field. This release is a direct response to that feedback—and part of our ongoing commitment to innovate with purpose.
At SolusGuard, we believe that safety is more than just responding to emergencies—it’s about staying connected, always. SolusGuard Messaging makes that easier than ever.
Additional Support
Knowledge Base
Visit our product knowledge base here to access help articles related to our new messaging feature.
One-Pager Printable Resource for Staff
Video Resources
App Design Changes for user's with Check-in service
App Design Update for user's without Check-in service
Contact Us
Our customer support team is here to help. If you have any issues or concerns about this feature or the changes described in this article, contact us by phone at 1-888-651-6510 or by email at tech@solusguard.com.